Get in Touch
Our customer service team is here to help with your Denim Hoodie questions
Customer Service
Hours:
Monday - Friday: 9AM - 7PM EST
Saturday: 10AM - 5PM EST
Sunday: Closed
Average response time: 2-4 hours
Email Support
General Inquiries:
Order Issues:
Response within 24 hours
Store Location
Denim Hoodie Headquarters
1847 Madison Avenue
New York, NY 10035
United States
Showroom visits by appointment only
Returns & Exchanges
Return Address:
Denim Hoodie Returns
1847 Madison Avenue
New York, NY 10035
Include order number with return
Quick Help
Order Status
Track your order and get shipping updates
Sizing Guide
Find your perfect fit with our size charts
Returns Policy
Easy 30-day returns and exchange process
Shipping Info
Delivery times and shipping options
Business Hours
| Day | Customer Service | Order Processing |
|---|---|---|
| Monday | 9:00 AM - 7:00 PM EST | 9:00 AM - 5:00 PM EST |
| Tuesday | 9:00 AM - 7:00 PM EST | 9:00 AM - 5:00 PM EST |
| Wednesday | 9:00 AM - 7:00 PM EST | 9:00 AM - 5:00 PM EST |
| Thursday | 9:00 AM - 7:00 PM EST | 9:00 AM - 5:00 PM EST |
| Friday | 9:00 AM - 7:00 PM EST | 9:00 AM - 5:00 PM EST |
| Saturday | 10:00 AM - 5:00 PM EST | Closed |
| Sunday | Closed | Closed |
Before You Contact Us
đ Have Your Order Number Ready
This helps us locate your order quickly and provide accurate information about your purchase.
đ¸ Include Photos for Quality Issues
If you're reporting a product defect, photos help us process your request faster.
đą Check Your Email First
Many questions can be answered by checking your order confirmation and shipping emails.
đŦ Be Specific About Your Issue
The more details you provide, the better we can assist you with your concern.