Refund & Returns Policy

Return Eligibility

To be eligible for a return, your Denim Tears hoodie must meet the following conditions:

• Time Frame: Items must be returned within 30 days of the delivery date
• Condition: Items must be unworn, unwashed, and in original condition
• Tags: All original tags must be attached and intact
• Packaging: Items should be returned in original packaging when possible
• Proof of Purchase: Original receipt or order confirmation required

Items We Cannot Accept for Return

• Items worn, washed, or altered in any way
• Items damaged by misuse or normal wear
• Items returned after the 30-day return window
• Items missing original tags or labels
• Custom or personalized items (if applicable)

Refund Information

Refund Processing Time

Once your return is received and inspected, we will send you an email confirmation. Your refund will be processed within 3-5 business days and credited back to your original payment method.

What Gets Refunded

• Product Cost: Full purchase price of the hoodie
• Original Shipping: Refunded if item is defective or we made an error
• Tax: All applicable taxes will be refunded

Shipping Costs

Return shipping costs are handled as follows:

• Free Return Shipping: Defective items, wrong items sent, or our error
• Customer Pays Shipping: Change of mind, wrong size ordered, or personal preference
• International Returns: Customer responsible for return shipping and any customs fees

Exchanges

We offer exchanges for size and color variations, subject to availability:

Exchange Process

1. Contact us within 30 days of delivery
2. Specify the item and size/color you'd like to exchange for
3. We'll check availability and send exchange instructions
4. Ship your original item back to us
5. We'll send your new item once we receive the return

Exchange Fees

• Same Price Item: No additional charge (you pay return shipping)
• Higher Price Item: You pay the difference plus return shipping
• Lower Price Item: We refund the difference minus return shipping

Defective or Damaged Items

We inspect every hoodie before shipping, but if you receive a defective or damaged item:

What We Consider Defective

• Manufacturing flaws in stitching or fabric
• Incorrect sizing (significantly different from size chart)
• Color variations from product photos (beyond normal variance)
• Missing or incorrectly attached labels/tags
• Damage during shipping

Defective Item Process

1. Contact us immediately - within 7 days of delivery
2. Provide photos - clear images of the defect or damage
3. Keep the item - don't return until we instruct you to
4. We'll investigate - and provide a solution within 24-48 hours

International Returns

We welcome international customers and handle returns globally:

International Return Requirements

• Same 30-day return window applies
• Items must comply with customs regulations
• Customer responsible for return shipping costs
• No refund on original international shipping fees (unless our error)
• Customs duties and taxes are non-refundable

International Return Process

1. Email us for return authorization
2. Declare items as "returned merchandise" on customs forms
3. Use trackable shipping method
4. Provide tracking information to us
5. Allow 2-3 weeks for return processing

Special Circumstances

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check with your bank or credit card company
2. Contact your bank - processing times vary
3. Check your PayPal account if applicable
4. Contact us if you still haven't received your refund

Holiday and Peak Season Returns

During holiday seasons (November-January), please allow additional time for:

• Return processing: Up to 7-10 business days
• Refund processing: Up to 7-14 business days
• Customer service response: 24-72 hours

Policy Updates

This refund and returns policy is subject to change without notice. Any updates will be posted on this page with the revision date. Continued use of our website after policy changes constitutes acceptance of the updated terms.

Last Updated: January 2025